Why This Role Stands Out
Step into a dynamic role managing luxury residences within a globally recognized, design-led hotel brand, offering significant opportunities for leadership and professional development. You'll thrive here if you possess strong operational and people management skills, a passion for delivering exceptional service, and a desire to be at the forefront of a vibrant hospitality experience. Apply today to lead a dedicated team and contribute to the unique lifestyle offering at Mondrian Residences.
Quick Overview
Job Description
Set in the heart of Burleigh Heads on the Gold Coast, Mondrian Gold Coast is a bold, design-led luxury hotel that brings a fresh and playful energy to the Australian hospitality scene. Part of the global Ennismore collective, Mondrian is known for its distinctive design, vibrant dining, entertainment and experiences that are anything but ordinary. We’re a team that values individuality, creativity, genuine connections and having fun while delivering exceptional experiences for our guests.
Luxury living, Mondrian style
Mondrian Gold Coast brings Ennismore's lifestyle hospitality to Burleigh Heads. That means a hotel, venues people talk about, and the Mondrian Residences, where owners and residents enjoy five-star living with hotel-level service.
We're looking for a Residences Manager to run the residential side of the building. You'll be the face of the Residences for owners, the leader of our residential concierge team, and our Principal Licensee.
What you'll be doing
Acting as Principal Licensee and overseeing the leasing and rental of residential apartments
Keeping us compliant with Queensland property, tenancy and safety legislation, and managing contracts, rental agreements and tenant documentation
Being the main point of contact for apartment owners, handled with discretion and professionalism
Managing tenant relations so residents have a great experience living here
Leading and training the residential concierge team, from personal assistance to event coordination
Delivering residents' benefits, including 24-hour onsite security and access to the pool, yoga garden, BBQ area, lounge and function spaces
Working with hotel management to integrate shared services and give residents access to hotel amenities
Coordinating maintenance and running regular property inspections to keep the building at luxury standard
Managing residential budgets and reporting on occupancy, financial performance and operations
Why Mondrian
Team member discounts across Ennismore and Accor hotels worldwide
Food and beverage discounts across our venues
Career pathways across a global lifestyle hospitality group
A culture built on our values: tell it like it is, have fun and make friends, I've got your back, play to win, and right here, right now
A current Queensland Real Estate Agent's licence and the ability to act as Principal Licensee (essential)
Proven experience in luxury property management, residential operations or a similar leadership role
Strong knowledge of Queensland property and tenancy legislation
A track record of leading and inspiring service teams
Polish and confidence with high-net-worth owners and residents
Experience in mixed-use or integrated residential and hospitality developments (highly regarded)
A full Australian driver's licence