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Full timeTechnology

IT Field Technician

Focus ResourcingCambridge, Cambridgeshire🇬🇧United Kingdom

Why this role stands out

You'll be a vital link in ensuring business success by diagnosing and resolving critical IT issues for major UK companies. This role is perfect for an experienced IT professional who thrives on hands-on problem-solving and enjoys building strong client relationships. Apply now to make a tangible impact within a reputable national IT service provider.

Quick overview

Salary£24.8k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationCambridge, Cambridgeshire, United Kingdom

Job description

Our outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Cambridgeshire area and will attend customer sites in the region to health-check customer tech, diagnose and resolve technical issues relating to customers on-site technology, including EPOS, business systems, and back-office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Cambridgeshire region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van + fuel card provided (full, clean manual UK Licence required to be considered for this role).
Hours: Monday to Friday (core hours will be between 8am-5:30pm - with 1 in 8 weekends)

WHAT YOU'LL BE DOING:

  • Visit customer sites to diagnose & resolve EPOS, network, and business system issues
  • Capture photographic evidence and compile clear, actionable reports
  • Coordinate fixes - liaise with management, IT providers & third parties
  • Mediate IT solutions between franchisees, service desks, and IT contractors
  • Ensure accurate stock tracking & report completion for smooth operations
  • Keep stakeholders informed & updated at all times

WHAT WE'RE LOOKING FOR:

  • Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
  • Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
  • High degree of flexibility in terms of hours of work and location.
  • High level of health, safety and environmental compliance
  • Full clean driving license.
  • Clean DBS required.

SALARY & BENEFITS:

Salary will be 24,785 plus lots of overtime. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

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