Deskside Support Technician - Level 1

We are looking for a motivated technical professional to join our team as a Deskside Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.

Salary: $40,000.00 - $45,000.00

What You'll Do: 

• Provide hands-on technical support to all staff and administrators
• Monitor and follow up calls in ticketing queue
• Provide support for hardware/software issues in-person
• Follow up to closed tickets to ensure customer satisfaction
• Provide resolution and assistance to issues related to the network migration
• Network access troubleshooting and repair including Wireless
• Confirm printer access
• Confirm shared storage access
• Confirm application access
• Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
• Log and update all calls into Ticketing System
• Focus on Customer Satisfaction
• Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users
• Ability to overcome situations where the end-user may be nervous, unhappy or angry
• Perform other job-related duties as assigned

What You Bring:

• A+ certification
• 1-2 years’ experience in hardware and software support
• Dell / Lenovo certifications
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems: Windows 7 & 10
• Ability to troubleshoot hardware and software problems

#IND