IT Virtual Assistant Technologist

Senior IT Virtual Assistant Technologist

Contract: 6 Months

Location: Remote (work in the Central Time (CT) time zone)

Responsibilities:

·       Evaluate, design, develop, and modify Middleware (AWS and Hyperautomation) and Front-End (Web Chat/Widget) applications.

·       Familiarity with API integrations with Azure AI Services

·       Develop system design documentation (including GUI design if required), perform coding, and test/debug programs.

·       Assist in developing migration and system implementation plans.

·       Recommend changes in development, maintenance, and system standards for the Tenants’ solutions and the overall Virtual Assistant platform.

·       Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.

·       Collaboration with Network Team regarding implementation of DNS and Load Balancers.

·       Monitor the performance and health of the VA Platform.

·       Integration with other applications and Large Language Models using REST APIs.

Qualifications and Skills: 

·       5+ years of professional experience in software development.

·       2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.

·       Conversational and Generative AI experience (preferred, not required).

·       Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).

·       Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.

·       Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.

·       Excellent communication skills in English, both spoken and written.

·       Self-starter that takes initiative in generating and comprehending documentation.

·       Familiarity with Agile method of project delivery.

·       Familiarity with Contact Center Cloud Technology and Virtual Assistants.