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Full time
Technology
PI

Level 1-2 IT Support Technician

Podium ITMelbourne, Victoria🇦🇺AustraliaPosted 27 Jul 2026

Why This Role Stands Out

Advance your IT career with Podium IT, a reputable company offering diverse client-facing support across various technologies where you'll hone your problem-solving and communication skills. This on-site role is perfect for a proactive technician who thrives on taking ownership and delivering exceptional service to small businesses and healthcare practices. You'll be a valuable part of a supportive team, tackling exciting technical challenges daily.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Melbourne, Victoria, Australia
DNS

Job Description

Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices. This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work.

Responsibilities
  • Respond to client support requests professionally and promptly;
  • Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
  • Provide remote support and attend client sites when required;
  • Document work, decisions and useful technical information;
  • Escalate risk and complex issues clearly while remaining accountable for follow-through;
  • Support healthcare practices and coordinate appropriately with clinical software vendors.
Skills
  • Strong customer service and written and verbal communication;
  • Practical Windows desktop and Microsoft 365 support;
  • Fundamental understanding of IP addressing, DNS, DHCP, Wi Fi, switching and routing;
  • Structured troubleshooting and attention to detail;
  • A security aware approach to identity, access and sensitive information;
  • Ability to manage priorities and ask for help early.

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