On-Site IT Support Technician

Required Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field; equivalent technical experience may be considered.
• Minimum of three (3) years of experience providing help desk, desktop, or on-site IT support.
• Experience supporting Windows workstations, Microsoft 365 applications, user accounts, printers, hardware, software, and network connectivity.
• Working knowledge of Active Directory, endpoint support, networking fundamentals, and IT service management processes.
• Experience using ticketing systems to document incidents and service resolutions.
• Strong troubleshooting, customer-service, communication, and problem-solving skills.
• Ability to work independently on-site and coordinate effectively with remote technical teams.

Preferred Qualifications:

• CompTIA A+, Network+, Security+, Microsoft, or equivalent technical certifications.
• Experience supporting municipal, government, public-sector, or co-managed IT environments.
• Familiarity with Microsoft Azure, Microsoft 365, FortiGate firewalls, Veeam, endpoint security tools, and managed IT services.