Senior Catering Sales Manager

JOB SUMMARY
Responsible for proactively soliciting group/catering business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Verifies that business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards of excellence. Creates opportunities to grow the account base through customer interactions.
CANDIDATE PROFILE
Education and Experience

• 2-year degree from an accredited university in Business Administration,

Marketing, Hotel and Restaurant Management, or related major; 5 years experience in the sales and marketing or related professional area.
OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and

Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts, markets, or segments with heavy emphasis on
• Partners with group/catering colleagues to effectively manage business
• Responds to and manages larger and more complex incoming group/catering
• Identifies, qualifies and solicits new group/catering business to achieve
• Focuses efforts on group/catering accounts with significant potential sales

Develops effective group/catering sales plans and actions.
Works with partners to develop creative ideas and proposals for group/catering events.
Maximizes revenue by upselling packages and creative food and beverage.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities based on market conditions and individual
• Uses negotiating skills and creative selling abilities to close on business
• Handles complex business with significant revenue potential as well as

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to enable
• Develops relationships within community to strengthen and expand customer base

Provides excellent customer service in order to grow share of the account.
Manages and develops relationships with key internal and external stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities
Utilizes intranet for resources and information.
Participates in site visits.
Develops and facilitate execution of contracts as required.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Executes brand’s Customer Service Standards and property’s Brand Standards

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.