Hypothermia Case Manager, PT

Location: Loudoun Homeless Services Center (LHSC)
Department: Loudoun Homeless Services Center
Reports To: Drop-In Program Manager
FLSA Status: Non-Exempt
Pay Rate: $27.00 per hour
Schedule: 3 days per week (24 hours), including at least one weekend day.

About Shelter House

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children.  Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role

Shelter House is seeking a compassionate and dedicated Part-Time Hypothermia Case Manager to support individuals accessing services at the Loudoun Homeless Services Center (LHSC).

In this role, you will help create a safe, welcoming, and supportive environment for individuals experiencing homelessness during the cold-weather season. You will build trusting relationships with clients, connect them to essential resources, and support their progress toward housing stability and personal goals.

The ideal candidate is passionate about helping others, comfortable working in a fast-paced shelter environment, and committed to providing trauma-informed, Housing First, and client-centered services.

How You Will Contribute

Client Support & Engagement

• Create a safe, respectful, and welcoming environment for all clients accessing the Hypothermia Program.
• Assist clients with accessing essential services, including showers, laundry, food, lockers, clothing, and other basic necessities.
• Build trusting relationships with clients through compassionate, trauma-informed, and person-centered engagement.
• Connect clients to community resources, including healthcare, mental health services, public benefits, employment opportunities, childcare, and educational resources.
• Conduct outreach and help eligible individuals become aware of available Drop-In Program services.
• Respond to client concerns, address safety issues, and de-escalate challenging situations with empathy and professionalism.

Case Management & Housing Support

• Provide individualized case management services that support each client's needs, goals, and housing stability.
• Collaborate with clients to develop Housing First-focused service plans when they are ready to engage in housing services.
• Complete assessments, referrals, and other documentation necessary to connect clients with appropriate services.
• Assist clients in gathering identification, financial documentation, and other information needed to secure housing.
• Partner with the Housing Locator to establish relationships with landlords, advocate for clients, and support housing placement efforts.
• Assist with rental assistance applications, funding documentation, and recertifications when applicable.
• Encourage and empower clients to work toward their identified goals and greater independence.

Program Operations & Collaboration

• Maintain accurate and timely client records, including documenting client interactions within 24 hours using internal tracking systems and HMIS.
• Communicate important client updates and service needs to appropriate team members.
• Collaborate with Shelter House staff, community partners, and other service providers to coordinate client services.
• Develop and facilitate client workshops on topics such as budgeting, employment readiness, self-care, and mental health.
• Maintain knowledge of emergency procedures, safety protocols, and mandated reporting responsibilities.
• Participate in staff meetings, trainings, and ongoing professional development opportunities.
• Provide on-call support as directed by the supervisor.
• Safely operate Shelter House vehicles to transport clients when needed.
• Follow agency policies, program procedures, and funder requirements.
• Demonstrate proficiency with Microsoft Office and standard office equipment.
• Model Shelter House's iCARE values in all interactions with clients, colleagues, and community partners.
• Perform other duties as assigned to support the program and organization.

Required Qualifications

• Bachelor's degree in Human Services or a related field, or equivalent relevant experience.
• At least one year of experience in street outreach, case management, direct services, or a related field.
• Strong written and verbal communication skills.
• Ability to manage competing priorities, exercise sound judgment, and make informed decisions.
• Ability to remain organized and complete tasks in a fast-paced environment with frequent interruptions.
• Creative problem-solving skills and the ability to develop resourceful solutions to unique challenges.
• Strong organizational and time management skills.
• Valid driver's license and reliable transportation.
• Ability to safely operate a 15-passenger van.
• Availability to work evenings and weekends as needed.

Preferred Qualifications

• Fluency in a language other than English, such as Spanish, Farsi, Arabic, or Amharic.
• Experience supporting individuals experiencing homelessness, mental health challenges, or substance use disorders.
• Experience using the Homeless Management Information System (HMIS).

Physical Requirements

• Ability to meet annual TB screening requirements.
• Ability to sit or stand for extended periods.
• Ability to lift and carry items weighing 10–20 pounds.

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.