Lead AI Engineer with Google Cloud Platform

Company: iTech US, Inc.

Job Title: Lead AI Engineer with Google Cloud Platform

Location: Albany, NY, Cleveland/ Columbus, OH, Kansas City, KS (Onsite)

Job Responsibilities:

• Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.
• Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.
• Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.
• Own end-to-end delivery of complex AI features, from concept and design through deployment and production support.
• Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences.
• Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies.
• Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.
• Provide technical mentorship and code review support while contributing directly to development efforts.

Required Skills:

• 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role.
• Strong hands-on experience building and deploying AI-powered applications and services.
• Strong, hands-on experience with Node.js / TypeScript.
• Proven experience designing and delivering cloud-native solutions on Google Cloud Platform.
• Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.
• Solid understanding of microservices architecture, APIs, and distributed systems.
• Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
• Experience with IVR, voice bots, conversational AI, or contact center technologies.

Required Education:  At least a Bachelor’s Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.

Necessary Skills: Node.js, TypeScript, Google Cloud Platform, LLM, IVR

To Apply:

VamshiKrishna. K

iTech US, Inc.