IT Field Technician I

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy, Where Each Relationship Matters®, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

IT Field Technician role with a strong focus on infrastructure support, networking, telecommunications, and field operations.

Role Summary

The position is responsible for but not limited to installing, maintaining, and troubleshooting IT infrastructure across branch and data center environments. The technician serves as a hands-on resource for network, telecom, desktop, and server support while ensuring high customer satisfaction and service availability.

Primary Responsibilities

• Install and support:
  • Server racks and UPS equipment
  • Desktops , laptops, switches and routers
  • Phones and telecommunications equipment
• Responding to incidents affecting service availability.
• Perform hardware repairs and support activities directed by the IT support organization.
• Serve as a primary contact for IT and Telecommunications-related issues.
• Participate in:
  • Scheduled maintenance
  • Branch renovations
• Maintain compliance with applicable laws, regulations, and company policies.

Technical Requirements

Networking

• Understanding of TCP/IP networking.
• 1-3 years of networking experience (banking experience preferred).
• Familiarity with network management and automation concepts.

Infrastructure

• Hands-on experience with:
  • Routers
  • Switches
  • Media servers
  • Telephone systems
  • Desktop/server connectivity

Software

• Microsoft Word
• Excel
• PowerPoint
• Visio
• Outlook
• Ivanti

Backup Responsibilities

The role serves as support for:

• Network Analyst
• Telecom Analyst
• Desktop Support Analyst
• Server Analyst

Physical & Travel Requirements

• Lift and move equipment up to 40 lbs.
• Frequent bending, lifting, reaching, and stretching.
• Stand, walk, drive, and travel for 4-8 hours daily.
• Ability to travel to branch and data center locations.
• May require travel beyond 50 miles.
• Must be willing to work at alternate sites during training or operational needs.

Work Schedule

• Standard shift: 8:00 AM to 5:00 PM with a one-hour lunch.
• On Call is not required now but could be in the future.
• May require:
  • Nights
  • Weekends
  • Holidays
  • Extended workdays

Desired Personal Traits

• Strong troubleshooting and problem-solving abilities as well as customer-facing support skills.
• Ownership mentality for incidents, requests, and tasks.
• Ability to work independently.
• Focus on root-cause analysis rather than temporary fixes.
• Ability to maintain Service Level Agreements (SLAs).

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well-being. Benefits include competitive compensation with performance-based incentive awards, health, and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodation to enable individuals with disabilities to perform the essential functions of their roles.