Collaboration Engineer

Job#: 3057791
Job Description:
Collaboration Engineer
Location: Washington, D.C. (On-site)
Role Overview
This position supports enterprise-level collaboration services by assisting with the deployment, operations, and troubleshooting of unified communications platforms. The selected candidate will provide essential technical support for platforms such as Microsoft Teams and SharePoint to ensure reliable communication across headquarters, regional offices, and remote users. Additional responsibilities include supporting audiovisual, videoconferencing, and live video streaming delivery for internal meetings and high-visibility events.
Key Responsibilities

• Assist in deploying, configuring, and maintaining collaboration platforms, including Microsoft Teams Rooms and SharePoint.
• Trouhoot incidents and service requests affecting unified communications and collaboration tool functionality.
• Coordinate with senior engineering teams to implement approved collaboration solutions and updates.
• Support the integration of collaboration services with enterprise network, endpoint, and identity infrastructure.
• Provide day-to-day support for conference room audiovisual and videoconferencing systems, including endpoints, displays, microphones, and conferencing peripherals.
• Support live and on-demand video streaming for enterprise meetings and events, including setup, monitoring, and rapid issue resolution.
• Record incidents, requests, troubleshooting actions, and outcomes in approved ticketing and reporting workflows.
• Assist with the development and maintenance of standard operating procedures, runbooks, and support documentation for collaboration services.
• Develop and maintain user-facing documentation, quick guides, and knowledge articles for recurring support needs.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a relevant field of study.
• 3 - 5 of experience in collaboration technology support or engineering roles within enterprise environments.
• Demonstrated experience deploying and troubleshooting unified communication platforms, including Microsoft Teams and SharePoint.
• Experience supporting audiovisual systems, video conferencing, and live/on-demand streaming technologies.
• Proficiency with Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration capabilities.
• Competency in troubleshooting enterprise conferencing tools and supporting videoconferencing hardware.
• Ability to handle incidents, document technical resolutions, and provide user support within structured IT service environments.

Preferred Qualifications

• Experience supporting Microsoft 365 GCC environments and monitoring service health through administrative tools.
• Familiarity with IT service management and ticketing platforms in SLA-driven environments.
• Working knowledge of federal cybersecurity and compliance expectations, such as zero trust principles.
• Experience using basic scripting or automation to improve collaboration platform operations and reporting.
• Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Administrator Expert (MS-102).
• AVIXA Certified Technology Specialist (CTS) credential.

PLEASE NOTE:
Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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