Project manager - DCX

Role: IT Project Manager V
Business Unit: Digital Customer Experience
Location: Rosemead, CA (Hybrid Onsite Tuesday & Wednesday)

Day-to-Day Responsibilities/Workload

• Own the integrated portfolio workplan, including milestones, dependencies, critical path, stage-gate readiness, and ownership.
• Consolidate baseline budget, forecast, actuals, contingency, and variance explanations; reconcile the Customer Service view with IT reporting.
• Maintain integrated risks, issues, actions, decisions, dependencies, and changes with owners, dates, escalation thresholds, and aging.
• Prepare weekly and monthly portfolio rollups and concise, decision-ready materials for senior leadership and governance forums.
• Operate governance, intake, and change control for additions, descopes, pauses, and reprioritization.
• Coordinate vendor and contract oversight with Customer Service, IT, Finance, Procurement, and delivery partners.
• Design and maintain the operating model, RACI, governance calendar, escalation paths, and boundary with the existing DXR PMO.
• Support business and IT project-lead pairings without taking over product or workstream delivery accountability.
• Create a durable PMO package with templates, cadence, decision history, and handoff instructions.

Required Skills/Attributes

• Ownership of an integrated portfolio with at least three meaningful technology workstreams.
• Joint business and IT PMO experience.
• Portfolio financial management, forecasting, reconciliation, and value tracking.
• Risk, issue, decision, dependency, and change-control discipline.
• Executive communication that converts complexity into clear decisions, consequences, and next steps.
• Multi-vendor technology-transformation experience.
• Ability to drive closure across senior stakeholders without direct authority.
• Comfort with hybrid agile and stage-gated governance.
• Credible examples or sanitized work samples of integrated plans, executive reporting, financial rollups, or decision governance.

Desired Skills/Attributes

• Utility or other regulated-industry experience.
• Customer-service technology experience, including conversational AI, contact-center platforms, billing, collections, SAP, or related systems.
• Experience mobilizing a new PMO and leaving a sustainable operating model.
• Familiarity with enterprise portfolio tools and governance forums comparable to SCE.
• Ability to balance strategic leadership with hands-on artifact creation.