Broking Service Manager

The Broking Service Manager role will lead teams of Account Handlers and be responsible for the delivery of placement strategy and client services. The role is required to motivate, guide and coach a team of Account Handlers to support the Account Executives to deliver growth through improved retention, cross-sales or new client sales and by doing so contribute to Branch. In the Broking Service Manager role you will have overall accountability for the performance of the Account Handlers, providing them with development plans, ensuring they are trained and equipped to perform their role, together with supporting them on more complex client issues.

• The primary focus of this role is to lead, motivate and drive performance and service standards for a team of Account Handlers – providing them with direction and guidance, in order for them to meet their targets, providing support and guidance on client issues as required

• Drive and implement the placement strategy focusing on improving income and leverage with insurers

• Work in collaboration with your Branch Director to implement and deliver Branch strategies

• Provide support and guidance on placement technical issues

• Lead and support the team to drive growth through improved retention, cross sales/up sales and new client sales

• Ensure all aspects for people management are completed in line with business requirements

• Manage workloads and problem solving

• Service own clients

What experience do you need?

• Proven track record of managing teams to support delivery of revenue targets within a regulatory framework

• A robust understanding of business processes and performance levers

• Strong manager, with a commercial focus and financial awareness, e.g. understanding of the external market, company performance, market intelligence, business drivers, etc

• Risk management frameworks in a regulatory environment

• Experience of managing client relationships

• Ability to coach, mentor and guide others

• Ability to build and maintain relationships with teams and stakeholders across the business at all levels.

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays

• Opportunity to progress your career across the entire Everywhen family

• Gain CII or ACII qualifications to boost your knowledge and career prospects

• Pension scheme for when you feel it’s time to retire

• 24-hour support for physical and mental wellbeing

• 1 days paid volunteering day to give back to our communities

• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page