Personal Banker

Banner Bank is seeking a Personal Banker to build lasting relationships with retail clients in our community-focused branches. In this role you will open and service checking, savings, and CD accounts; advise clients on loans, mortgages, and other products; and proactively identify solutions to help clients reach their financial goals. You will handle daily transactions, resolve account issues, and ensure compliance with bank policies and regulations. Working in a collaborative, client-focused culture, you'll receive training, sales coaching, and opportunities to grow your career within our values-driven, Pacific Northwest organization.

Responsibilities

• Open, service, and maintain personal deposit accounts and related services for clients.
• Conduct daily teller transactions accurately, including deposits, withdrawals, and payments.
• Identify client needs and recommend appropriate banking, loan, and digital solutions.
• Meet or exceed branch sales and referral goals while maintaining strong client relationships.
• Ensure compliance with bank policies, KYC/AML, and regulatory requirements in all activities.
• Resolve client issues and research account discrepancies promptly and professionally.
• Educate customers on online, mobile, and self-service banking tools.
• Support branch operations, audits, and cash control procedures as needed.
• Collaborate with colleagues to deliver seamless, personalized client service.
• Participate in ongoing training and development to deepen product and regulatory knowledge.

Required Skills

• Retail banking
• Customer service
• Cash handling
• Account opening and maintenance
• Consumer lending basics
• Sales and cross-selling
• KYC/AML compliance
• Banking regulations knowledge
• Financial needs analysis
• CRM or banking software
• Risk and fraud awareness
• Problem resolution
• Written and verbal communication
• Time management
• Microsoft Office