Why This Role Stands Out
This Customer Support Coordinator role offers a fantastic opportunity to leverage cutting-edge AI and automation tools to provide exceptional service and drive process improvements within a reputable publishing company. You'll thrive here if you have a knack for organization, strong communication skills, and a passion for problem-solving, making you a valuable asset to the team.
Quick Overview
Job Description
Mancomm is seeking a Customer Support Coordinator who is organized, customer-focused, and comfortable with technology. Mancomm publishes regulatory content and provides a digital reference library that helps customers locate and apply the regulations relevant to their work. This person will be the main point of contact for customer inquiries, using AI-powered tools, chat systems, and automation to give fast, accurate responses. The role also supports internal processes and cross-team projects that keep the business running smoothly.
Key Responsibilities:
- Respond to customer inquiries by phone, email, and chat, using AI and automation tools to improve speed and accuracy
- Troubleshoot and resolve customer issues with empathy and follow-through
- Process customer orders, subscriptions, and requests through internal systems
- Qualify inbound leads from marketing campaigns and chatbots, and route prospects to the right next step
- Keep customer records, notes, and documentation accurate
- Track trends in customer questions, complaints, and delays, and recommend process or tool improvements
- Support internal workflows, documentation, and shared systems
- Assist with cross-team coordination and projects as needs arise
- 2+ years of experience in customer service, order processing, or administration
- Working familiarity with chat platforms, AI assistants, CRM systems, or digital support tools
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to manage competing priorities in a fast-paced environment
- Calm, professional demeanor under pressure
- Bonus: experience in publishing, digital subscriptions or online libraries, or regulatory and compliance industries
Why Join Us:
At Mancomm, great service combines a human touch with the right technology. This role sits at the center of the customer experience and helps shape how AI-powered tools make regulatory knowledge more accessible. Candidates who enjoy helping people, keeping things organized, and taking on new challenges will find room to grow as the company grows.
- Health, dental, and vision insurance
- Health savings account
- 401(K) retirement plan with company match
- Paid time off (PTO)
- Holiday Pay