Commercial Solutions Engineer

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. 

Smartsheet is looking for a Solutions Engineer (Commercial) who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a member of the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

This role is part of the APAC Solutions Engineering team and is based in Sydney. 

You Will: 

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Partner with Sales, Marketing, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
• Grow and maintain knowledge for all Smartsheet products, services, and competitors
• Support both virtual and in-person marketing events and initiatives as required. 
• Participate in cross-functional and department-wide projects that support strategic initiatives
• Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
• Periodically travel to customer sites as a technical subject matter expert

You Have: 

• At least 2-4 years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry 
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Experience leveraging & positioning AI during sales cycles
• Proven track record selling into multiple lines of business
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
• Knowledge of project management methodologies and their practical business applications