Quick Overview
Job Description
About IntusCare:
IntusCare is the only end-to-end technology ecosystem built specifically for PACE (Programs of All-Inclusive Care for the Elderly) and similar coordinated care models. We help our customers deliver exceptional care, strengthen financial performance, and stay compliant through a purpose-built EMR and a suite of modern, cloud-native solutions where data and AI sit at the center of everything we do. The result: modern infrastructure for complex senior care, so teams spend less time wrestling with systems and more time caring for older adults with the dignity they deserve.
Role Overview:
The Senior Account Manager serves as the strategic relationship owner for a portfolio of IntusCare clients and is directly responsible for commercial growth within their book of business. This person will blend commercial and sales acumen with a deep commitment to partnership, ensuring every client realizes the full value of IntusCare’s solutions while identifying and closing opportunities for renewal, expansion and long-term growth.
You’ll work hand-in-hand with our Sales, Client Success, Implementation, Product, and other Client Delivery teams to drive value, retention, and growth across your accounts.
Key Responsibilities:
Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies
Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams
Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams - becoming a go-to connector who routes client needs efficiently to the right stakeholders
Lead quarterly business reviews and strategic planning sessions with clients
Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories
Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
Drive success in your book of business through proactivity and self-direction in a fast-changing environment
Requirements:
4-8+ years of experience in account management, client partnerships, sales or commercial roles within healthcare technology, population health or SaaS environments
Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations
Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal
Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes
Excellent communication, negotiation and relationship-building skills
Comfortable collaborating cross-functionally in a fast-paced, high-growth environment
Proficiency with CRM systems and project management tools
Experience with EMR software is a plus
Compensation:
The base salary range for this role is 130K-145K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.
Work location: This is a fully remote role based in the United States.
Sponsorship: This position is not eligible for sponsorship.