Product Manager

Amazing opportunity available for a Product Manager to join a fun, friendly team in London. This role is responsible for sourcing and managing overseas DMC and ground partners, building and pricing trips, contracting suppliers, ensuring high-quality content and systems accuracy, ideally in Central/South America, Asia or Oceania. Working closely with Sales and Marketing to make sure our products sell brilliantly and deliver exceptional customer experiences.
The Job:
Identify, evaluate and onboard new destination management companies (DMCs) and local partners
Design, build and continuously improve guided tours, small group trips, and tailor-made itineraries
Ensure products are differentiated, competitive, and aligned with brand positioning
Set departure dates, capacities and seasonal availability in collaboration with partners
Review competitor offerings and industry trends to identify gaps and opportunities
Lead supplier contracting, rate negotiations and commercial terms
Own trip pricing, margin management and cost control
Work closely with Finance on payment terms, supplier queries and pricing accuracy
Monitor product performance and recommend improvements or changes
Act as the primary point of contact for international DMCs and hosts
Build strong, long-term partnerships focused on quality, reliability and mutual growth
Review supplier performance, customer feedback and operational issues
Support partners in improving self-sufficiency, systems usage and operational standards
Own the end-to-end loading of trips into internal systems and websites
Ensure all itineraries, inclusions, exclusions and operational details are accurate and up to date
Oversee product copy and work with Marketing on destination and trip content
Ensure documentation, websites and sales tools are always aligned and correct
Act as product expert for Sales teams across both brands
Deliver product training, updates and destination briefings
Support Sales with complex itinerary builds and product queries
Feed sales insights back into product development and refinement
Collaborate with Marketing on trip launches, campaigns and promotional activity
Provide product insight for blogs, email campaigns and trade communications
Support fam trips, partner storytelling and content gathering where relevant
Contribute to safety reviews, risk assessments and quality assurance processes
Work with Customer Experience teams on feedback, complaints and service improvements
Identify recurring issues and drive systemic improvements
Skills Required:
3+ years' experience in travel product management, operations or contracting
Strong understanding of DMC-led product and ground operations
Proven commercial experience including pricing, margin management and negotiation
Highly organised with exceptional attention to detail
Confident communicator with suppliers, internal teams and senior stakeholders
The Package:
Salary range is between 40,000 and 50,000
Hybrid working in London (Tue, Wed and Thu)
Interested:
If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to (url removed)