Field Service Representative - Sr. Level with Security Clearance

Job Description Serves as the contractor's on-site Field Service Representative for the Scalable GEOINT / IGEA node at Honolulu, Hawaii (USARPAC). Provides break/fix repair, advanced desktop and GEOINT-application troubleshooting, and equipment accountability for the location, and is the local link to the central Help Desk at Fort Gordon, GA. RESPONSIBILITIES

• Serve as the full-time on-site Field Service Representative (FSR) at the Government IGEA / Scalable GEOINT location; perform break/fix repairs of local systems and facilitate customer interaction with the central Help Desk at Fort Gordon, GA.
• Perform advanced troubleshooting of desktop systems and applications, including GEOINT-specific tools such as SOCET GXP.
• Ensure IGEA equipment at the location is properly configured, accounted for, and operated in accordance with security requirements; track IT equipment by location and serial number.
• Provide technical assistance to users in person, by telephone, or electronically; read technical manuals, confer with users, and run diagnostics to resolve problems.
• Set up equipment for user use, including cables, operating systems, and software; install and perform minor repairs to hardware, software, and peripherals.
• Install physical cabling (fiber and copper) and configure network connections, directly and through patch panels.
• Track customer requests in JIRA and support the 24/7/365 on-call helpdesk posture, with support provided within two hours of a user's request.

Required Skills

• Minimum 5 years of experience in user and field support.
• Bachelor's degree or equivalent experience.
• A top-level user support role requiring extensive experience and the ability to operate independently in the field, providing hands-on assistance.
• ITIL Foundation and CompTIA Security+ certifications.
• Active Final TOP SECRET clearance at start of work, with eligibility for SCI access.
• DoWM 8140.03 baseline certification at start of performance; CE certification or certificate of training in the relevant technology before privileged access to Government systems.