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Field Service Representative - Sr. Level with Security Clearance

A2 Federal Inc.Honolulu, HI🇺🇸United States

Why this role stands out

Advance your career with A2 Federal Inc. in this prestigious senior-level role that offers the unique opportunity to provide critical technical expertise in a high-impact environment. You will thrive in this position if you are a proactive problem-solver who enjoys working independently and excels at managing complex GEOINT systems. Take this exciting step forward and apply today to join a dedicated team where your specialized skills will be highly valued and instrumental to mission success.

Quick overview

SeniorityMid Senior
Employment typeEmployee
Work modeOn Site
LocationHonolulu, HI, United States
Jira

Job description

Job Description Serves as the contractor's on-site Field Service Representative for the Scalable GEOINT / IGEA node at Honolulu, Hawaii (USARPAC). Provides break/fix repair, advanced desktop and GEOINT-application troubleshooting, and equipment accountability for the location, and is the local link to the central Help Desk at Fort Gordon, GA. RESPONSIBILITIES

  • Serve as the full-time on-site Field Service Representative (FSR) at the Government IGEA / Scalable GEOINT location; perform break/fix repairs of local systems and facilitate customer interaction with the central Help Desk at Fort Gordon, GA.
  • Perform advanced troubleshooting of desktop systems and applications, including GEOINT-specific tools such as SOCET GXP.
  • Ensure IGEA equipment at the location is properly configured, accounted for, and operated in accordance with security requirements; track IT equipment by location and serial number.
  • Provide technical assistance to users in person, by telephone, or electronically; read technical manuals, confer with users, and run diagnostics to resolve problems.
  • Set up equipment for user use, including cables, operating systems, and software; install and perform minor repairs to hardware, software, and peripherals.
  • Install physical cabling (fiber and copper) and configure network connections, directly and through patch panels.
  • Track customer requests in JIRA and support the 24/7/365 on-call helpdesk posture, with support provided within two hours of a user's request.

Required Skills

  • Minimum 5 years of experience in user and field support.
  • Bachelor's degree or equivalent experience.
  • A top-level user support role requiring extensive experience and the ability to operate independently in the field, providing hands-on assistance.
  • ITIL Foundation and CompTIA Security+ certifications.
  • Active Final TOP SECRET clearance at start of work, with eligibility for SCI access.
  • DoWM 8140.03 baseline certification at start of performance; CE certification or certificate of training in the relevant technology before privileged access to Government systems.

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