Quick overview
Job description
DATACOM
About us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the role
As a Functional Consultant, you will be a key part of our Dynamics 365 support team, helping customers get the most from their D365 Finance environments. You will provide day-to-day functional support, resolve incidents and service requests, and contribute to continuous improvement and minor enhancements, working within established ITSM processes to deliver reliable, high-quality outcomes.
What you will do
• Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within agreed SLAs.
• Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows.
• Perform general support functions such as user queries, security and access requests, data fixes, configuration changes and month-end and period-end support.
• Identify, scope and deliver continuous improvements and minor enhancements that improve system performance and user experience.
• Follow and promote ITSM best practice across incident, problem, change, request and knowledge management, keeping tickets and documentation accurate and up to date.
• Work with customers, technical teams and Datacom colleagues to analyse issues, translate business needs into practical solutions and support testing and release activities.
• Build strong customer relationships, communicate clearly on progress and root cause, and identify opportunities for additional services where appropriate.
What you will bring
Must haves
• Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role.
• Sound knowledge of core finance functionality such as general ledger, accounts payable, accounts receivable, banking, fixed assets and financial reporting.
• Working knowledge of ITSM processes (e.g. incident, problem, change and request management) and experience using a service management tool.
• Strong analytical and problem-solving skills, with the ability to diagnose issues and translate business needs into practical solutions.
• Strong verbal and written communication skills, including clear documentation and customer updates.
• The ability to engage confidently with end users, technical teams and stakeholders at all levels and build productive customer relationships.
Nice to haves
• Knowledge of ISV solutions, particularly ExFlow.
• Experience with other D365 modules, including Supply Chain Management, or the Power Platform.
• Experience with Azure DevOps, Lifecycle Services (LCS) or Power Platform admin tools, and with testing and release management.
• Experience delivering minor enhancements and continuous improvement initiatives in a support environment.
• ITIL certification or equivalent ITSM qualification.
• Relevant Microsoft certifications (e.g. Dynamics 365 Finance Functional Consultant Associate) and a Bachelor’s degree in Business, IT, Accounting, Finance or a related discipline.
Culture and benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact