Front Desk Receptionist

Company Description Montrose London is a discreet, expert-led clinic located in Belgravia, London, specializing in dermatology, aesthetics, and plastic surgery. The clinic focuses on delivering high-quality, personalized care in a professional and calm environment. Clients benefit from experienced clinical specialists and tailored treatment plans. The setting is boutique and service-oriented, appealing to individuals seeking premium, confidential care. Team members are expected to support a refined client experience and uphold high standards of professionalism.
Role Description The Front Desk Receptionist role at Montrose London is a part-time, on-site position based in London. The receptionist will greet clients, manage check-in and check-out processes, and ensure a welcoming, professional front-of-house experience. Day-to-day responsibilities include answering and directing phone calls, responding to inquiries, managing appointment bookings, and coordinating schedules with clinical staff. The role also involves handling clerical tasks such as maintaining patient records, processing payments, and organizing correspondence. The receptionist will support smooth clinic operations, maintain confidentiality, and uphold the clinic’s standards of service and discretion.
Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with clients and staff.
• Demonstrated receptionist duties experience, including managing front desk operations, greeting visitors, and coordinating appointments.
• Effective phone etiquette skills, including handling calls, routing inquiries, and providing clear, courteous information.
• Clerical skills such as data entry, record keeping, scheduling, and basic administrative support.
• Proficiency with office software and appointment management systems; previous experience in healthcare or clinics is an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Commitment to maintaining confidentiality, professionalism, and a high standard of personal presentation.
• Relevant receptionist or administrative experience; formal training or qualifications in administration or customer service are beneficial.