Senior AI Prompt Engineer for Customer Service AI

Gazelle Global in Windsor, UK is seeking an experienced AI Prompt Engineer to design, test, deploy, and optimise prompts and agentic workflows for multi-channel customer service AI solutions. You will blend conversational design with production-grade governance and drive formal evaluation, safety, and release practices across environments.

You will collaborate with CX, Product, Engineering, and SMEs to translate journeys into AI behaviour, monitor live performance, and continuously refine

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