Head of Operations (Remote)

Responsibilities:

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
• Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
• Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
• Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
• Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
• Collaborate with the executive team to align operational capabilities with company growth targets
• Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
• Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
• Manage relationships with key service providers and strategic partners that can support the portfolio
• Implement risk management protocols and best practices across the organization

What You Have:

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
• Ahead of trends in AI for support, automation, and customer intelligence tools
• Proven track record of scaling fund operations in a high-growth environment
• Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
• Experience building and leading remote teams across multiple geographies
• Exceptional problem-solving abilities and analytical skills
• Outstanding communication and interpersonal skills
• Ability to thrive in ambiguity and drive clarity through complex situations
• Strong project management capabilities and attention to detail
• Experience with operational technology implementation and optimization

What We Offer:

• Opportunity to help transform venture capital into a force for good in the world
• Leadership role in a fast-growing company with global impact
• Vibrant work environment of passionate and capable peers
• Opportunities for personal growth and professional development
• Competitive compensation package including equity
• Flexible remote work environment