Human Resources Operations Specialist

Description
WARE is one of the nation’s largest and most expansive boiler rental, service, education, and training companies. A family-owned business founded in 1952,
WARE has experienced continual growth for over 70 years. The company culture strongly rooted in service, growth and generosity sets it apart, with these core values serving as the foundation of the company’s success. We’re seeking a
Human Resources Operations Specialist to support the day-to-day people operations of our rapidly growing, multi-state workforce.

This role coordinates core HR processes, maintains accurate employee information and documentation, and provides responsive, exceptional service to employees. As a trusted resource and champion of the WARE culture, the
Human Resources Operations Specialist helps ensure our people processes are efficient, consistent, scalable, and compliant while creating an employee experience that reflects our core values and supports WARE’s continued growth.

Responsibilities

HR Operations & Employee Support
Execute day-to-day HR processes and administrative activities, ensuring employee needs are addressed promptly and processes are accurate, consistent, well-documented, and aligned with WARE policies and practices
Coordinate employment eligibility, including background checks, drug screens, and other pre-employment requirements
Reconcile HR and benefits invoices, collaborating with vendors and Accounts Payable to resolve discrepancies and ensure timely payment
Develop, update and maintain HR forms, procedures, checklists, and process documentation
Serve as primary HRIS administration contact, including employee data maintenance, workflow updates, reporting, and troubleshooting to ensure accurate and reliable HR information
Provide backup support for payroll, prevailing wage, and benefits administration
Compliance & Risk Administration
Ensure compliance with federal, state, and local employment requirements and company policies
Communicate and post required employment posters, notices, and workplace postings
Maintain required HR documentation and records to support audits and compliance requirements
Track regulatory changes and support implementation of updated policies and procedures when regulations change
Assist with responding to employment-related requests, audits, and reporting requirements
HR Reporting & Workforce Data
Prepare monthly, quarterly, and yearly HR reports required by HR and other departments
Assist with EEO, OSHA, prevailing wage, and other required employment reporting and recordkeeping
Track key workforce information, including headcount, turnover, hiring activity, training completion, and other key HR metrics
Performance Reviews
Coordinate and assist managers with the performance review cycle, including goal setting, communications, timelines, and completion tracking
Support managers with performance management tools and resources for meaningful performance conversations and development planning
Assist with performance documentation as appropriate
Help ensure performance processes reflect WARE’s values and Daily 7 behaviors
Onboarding, Learning & Development
Support onboarding, compliance, leadership, and job-specific training programs
Administer assessments and LMS assignments, and assist employees and managers with training related questions
Coordinate employee training assignments and maintain accurate training records
Track required training and follow up on outstanding requirements
Support the development and maintenance of training materials, resources, and communications
Intranet, Employee Engagement & Surveys
Upload and maintain WARE’s intranet content, including employee resources, policies, announcements, events, and general information
Partner with HR and other departments to keep intranet content accurate, relevant, organized, and up to date
Prepare and administer employee engagement and other surveys, including distribution, participation tracking, and reporting
Ensure HR communications are timely, clear, professional, and consistent with WARE’s culture
Other duties as assigned.

Requirements
2–4 years of experience in human resources, HR operations, or a related role
Bachelor’s degree in Human Resources, Business, or a related field preferred; equivalent experience considered
Working knowledge of HR practices, employment processes, and compliance requirements
Experience with HRIS, payroll, benefits, LMS, and other HR technology
Strong organization, attention to detail, follow-through, and ability to manage multiple priorities
Excellent communication, customer service, problem-solving, and relationship-building skills
Demonstrated discretion, sound judgment, and commitment to confidentiality
Ability to work independently while collaborating effectively with employees, managers, vendors, and cross-functional teams