Senior Administrator - Network LAN/WAN

The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies.
• Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
• Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.
• Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.

Skill Requirements

• Advanced Proficiency In Data Lan/Wan Technologies And Troubleshooting Techniques.
• Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues.
• Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders.
• Familiarity With It Service Management Tools And Ticketing Systems.

Other Requirements

• Optional But Valuable: Cisco Certified Network Associate (Ccna)
• Optional But Valuable: Comptia Network+ Certificatio

Benefits

• Personal time off
• Maternity and paternity benefits
• Access to skills / higher education programs/resources
• Discounts on products and services via Benefit Box
• Participate in CSR programs and live life with a purpose
• Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.