Senior User Researcher - Government Digital Discovery

SATIGO is seeking an experienced Senior User Researcher to support a high-profile discovery programme within the UK public sector. The engagement will focus on understanding the needs, behaviours and challenges of external organisations interacting with a developing regulatory framework.

Key Responsibilities

• Lead and deliver user research throughout the discovery life cycle.

• Plan and conduct research with external businesses, industry stakeholders and internal government teams.

• Identify user needs, behaviours, pain points and barriers to engagement.

• Develop research plans, interview guides, findings and actionable insights.

• Work collaboratively with service designers, business analysts and policy stakeholders.

• Present evidence-based findings to inform future service and policy decisions.

• Adapt research approaches as requirements and priorities evolve.

Essential Experience

• Extensive user research experience within UK Central Government, regulators or public sector organisations.

• Proven experience leading GDS-aligned discovery phases for public-facing services.

• Strong qualitative research, stakeholder interviewing and research synthesis skills.

• Experience working in multidisciplinary Agile teams.

• Ability to engage external stakeholders and translate complex findings into clear recommendations.

• Experience working in ambiguous or evolving policy environments.

If interested, please apply for immediate consideration.

SATIGO is an established digital delivery partner supporting UK public sector organisations through specialist consultancy and outcome-based delivery engagements.