Start searching
Back to Jobs
Recently postedFull timeMarketing

Coordinator Marketing Reservations - Mktg Support

Hilton Grand VacationsMyrtle Beach🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationMyrtle Beach, United States
Call CenterSchedulingSharePoint

Job description

General Dispatch Responsibilities:

  • - Answer incoming phone calls in a timely and professional manner.

  • - Manage wave allotments and percentages for OPC/In-House marketing.

  • - Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.

  • - Research and determine Owner Tour eligibility for IPC Tours.

  • - Book tours received from Local Marketing Agents.

  • - Process POS Package payments

  • - Assist Sales/Contracts department in creating new guests leads.

  • - Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments. 

  • - Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.

  • - Ensure all confirmation/ wake-up calls are completed in a timely manner.

  • - Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.

  • - Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.

  • - Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.

  • - Track and process all gifting overages for marketing department.

  • - Review historic volume for accurate scheduling of Reservations team.

  • - Weekly Lead Clean-up:

  • - CT to QT lead research and adjustment

  • - CT & NS tour clean-up

  • - Package Audits

SharePoint Administration:  

  • - Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures. 

  • - Performs backup and recovery activities.

  • - Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas. 

  • - Collaborates with Management as needed to resolve issues. 

Similar jobs

Apply on employer’s website