Desktop Support

Title: Desktop Support Technician

Location: Santa Fe, NM

Duration: 1 Year

In Person interview

Rate: $35/hr to $38 on W2 with out benefits

Description

This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

·         Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting

·         Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner

·         Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs

·         Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)

·         Support internal teams and collaborate with vendor support to resolve hardware and software issues

·         Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications

·         Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles

·         Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Required Skills & Experience

·         Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications

·         Strong troubleshooting skills across hardware, software, and basic networking issues

·         Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)

·         Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory

·         Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus

·         Strong customer service and communication skills, with the ability to support both technical and non-technical users

·         Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

·         The position is full time, 40 hours On-Site, no remote option available.