Sr. ServiceNow Developer - Remote

𝐓𝐢𝐭𝐥𝐞: Senior ServiceNow Developer

𝐌𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲 𝐬𝐤𝐢𝐥𝐥𝐬:

ServiceNow applications, ServiceNow development,

App Engine Studio, Agile, sprint-based delivery,

server-side scripting, Script Includes, Business Rules, Scripted REST APIs,

GlideRecord, query optimization, transactional logic,

reusable actions, subflows, orchestration patterns, ACL design,

Configurable Workspace, Platform Analytics, dashboards, REST integrations, data exchange, JSON,

UI Configuration, Automation, inbound integrations, outbound integrations, Scripted REST APIs, IntegrationHub patterns

𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

Senior ServiceNow Developer

Under broad supervision, designs, codes, tests, modifies and debugs computer software.

Position Summary

The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices.

Preferred Qualifications

Years of Experience

5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments

3+ years building and supporting custom applications using App Engine Studio

3+ years working within Agile or sprint-based delivery models

Preferred Education

Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ITIL® 4 Foundation (or equivalent ITSM experience)

Preferred Skills

Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs

Advanced proficiency with GlideRecord, query optimization, and transactional logic

Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns

Solid understanding of ACL design, role hierarchy, and access evaluation order

Experience designing and supporting Configurable Workspace and UI Builder-based experiences

Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards

Experience with REST-based integrations and data exchange using JSON

Strong documentation skills, including technical design notes and implementation guidance

Specialized Skills Required

App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.

Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.

Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.

Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.

Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.

Duties & Responsibilities

Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments

Partner with product owners and stakeholders to translate requirements into technical solutions

Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility

Review and approve development work to ensure adherence to platform standards and security requirements

Support platform upgrades and resolve development-related issues introduced by new releases

Contribute to platform documentation, architectural decisions, and operational runbooks

Assist with troubleshooting production issues and implementing long-term corrective solutions

Participate in change review and release governance processes

Skill - Required / Desired - Amount of Experience

Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. - Required - 3 Years

Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. - Required - 3 Years

Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. - Required - 3 Years

Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health - Required - 3 Years

Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams - Required - 3 Years

Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. - Required - 3 Years

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐃𝐞𝐭𝐚𝐢𝐥𝐬 :

Account co-ordinator: Nivas Palanisamy

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008