Quick overview
Job description
- Coordinating patient care and follow-up services
- Managing incoming calls, emails, and patient inquiries
- Processing provider orders, including medications, labs, imaging, referrals, and home health services
- Communicating care plan updates with patients, families, community staff, and healthcare partners
- Supporting medication reconciliation and escalating concerns to providers when needed
- Assisting with post-discharge outreach and ensuring appropriate follow-up care is scheduled
- Identifying urgent patient concerns and helping coordinate timely interventions
- Maintaining accurate documentation and patient records
- Supporting telehealth appointments and care coordination activities
- Obtain and document patient vital signs, including blood pressure, pulse, temperature, respiration rate, oxygen saturation, height, and weight, and communicate abnormal findings to the care team as appropriate
- High school diploma or GED required
- Medical Assistant preferred but not required
- Strong communication and customer service skills
- Comfortable using computers, email, and electronic medical records
- Ability to manage multiple priorities while maintaining attention to detail
- A proactive, team-oriented mindset with a passion for helping others
- Ability to accurately obtain and document patient vital signs
- A proactive, team-oriented mindset with a passion for helping others
- Meaningful work that positively impacts patients and families
- Supportive team environment
- Opportunity to grow within a healthcare organization
- Ongoing training and development
- A collaborative culture focused on compassion, accountability, and excellent patient care
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