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Incident Manager

Crowdplum Global Services LLCAtlanta, GA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationAtlanta, GA, United States
ITIL

Job description

Please find the open requirement below. If you are interested, please share your updated resume, including your expected rate on c2c and visa status.

Role: Incident Manager
Location: Atlanta, GA - Onsite

Mandatory F2F client interview (Final round only)

C2C role

Job Description:

Incident Manager- 8-10 years of minimum experience

· Core Focus: Production support, system reliability, and crisis resolution.

· What they do: When something breaks or goes down in the live production ecosystem, the Incident Manager takes charge. If a trading desk cannot execute a trade or a nightly batch processing run fails, they orchestrate the emergency response to restore regular services as quickly as possible.

Key Skills: Root-cause analysis, cross-functional communication under pressure, and ITIL service management frameworks. They ensure that tech incidents are documented and resolved so that long-term stability is maintained.

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