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Technical Support Engineer (FTPC)

Mergen IT LLCSan Antonio, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationSan Antonio, TX, United States
Project Management

Job description

Job Title: Technical Support Engineer (FTPC)

Location: San Antonio, TX (TechM240921) & Huntsville, AL (Onsite)

Summary: We are seeking a highly skilled Technical Support Engineer with a strong background in Rockwell Factory Talk Production Centre (FTPC). The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of FTPC systems, and troubleshooting any issues that may arise. This role requires a proactive approach to problem-solving and a deep understanding of FTPC functionalities.

Responsibilities:

  • Provide technical support for Rockwell Factory Talk Production Centre (FTPC) to clients and internal teams.
  • Diagnose and resolve technical issues related to FTPC, ensuring minimal downtime for clients.
  • Collaborate with cross-functional teams to implement solutions and improve system performance.
  • Conduct training sessions for clients on FTPC functionalities and best practices.
  • Document technical processes, solutions, and client interactions for future reference.
  • Stay updated on the latest FTPC features and industry trends to provide informed support.
  • Assist in the development of support materials and user guides for FTPC.
  • Participate in regular team meetings to discuss ongoing projects and support challenges.

Mandatory Skills:

  • Strong expertise in Rockwell Factory Talk Production Centre (FTPC) is adeal-breaker.
  • Proven experience in technical support or a related field.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both verbal and written.
  • Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

  • Experience with other Rockwell Automation products.
  • Familiarity with industrial automation and control systems.
  • Knowledge of networking and IT infrastructure.
  • Experience in creating technical documentation and user manuals.
  • Project management experience is a plus.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5-7 years of experience in technical support, with a focus on FTPC.
  • Relevant certifications in Rockwell Automation or related technologies are a plus.

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