Contract Support Officer - Entry Level Opportunity - City of London - England

Contract Support Officer - Entry Level Opportunity - City of London - England,

Do you have excellent communication skills and a passion for providing exceptional customer service? Are you professional, reliable and able to remain calm and positive when faced with a challenge? Do you have experience working in a customer-facing, professional or high-responsibility environment and are looking to develop your career within the security industry?

Apply now!

We are seeking a professional, adaptable and customer-focused Contract Support Officer to safeguard a prominent facility in London.

This is an excellent opportunity for someone looking to develop their career within the security industry. While previous security experience is desirable, it is not essential. We are particularly interested in candidates who can demonstrate strong transferable skills from customer service, hospitality, retail, facilities, administration, the military, logistics or other professional environments.

The successful candidate will provide exceptional customer service, maintain a clean and professional environment, and support the delivery of a high standard of security across the facility. You will be confident using IT systems, comfortable multitasking, professionally presented and able to communicate effectively with staff, visitors and colleagues at all levels.

Within this role, you will carry out ID checks, respond appropriately to emergencies, provide information to staff and visitors, and ensure that any incidents or concerns are reported accurately and professionally. Full training and development opportunities will be available to support the successful candidate in building their security career.

Role: Contract Support Officer
Pay Rate: 14.80 per hour
Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)
Location: London.

Role Requirements: SIA License

Benefits include:
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:
Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:
Valid SIA licence
Excellent customer service and communication skills
Experience in a customer-facing, professional or high-responsibility environment
Professional attitude and appearance
Ability to remain calm, positive and professional when dealing with challenging situations
Ability to deliver succinct and clear verbal and written reports where necessary
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Strong attention to detail and situational awareness
Good IT literacy and confidence using computer-based systems
Ability to work effectively both independently and as part of a team
5-year checkable work history
Willingness to learn and develop within the security industry
Ability to operate detecting systems and emergency equipment following appropriate training

Main Duties:
Act as a point of contact and information centre for staff and visitors
Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond appropriately to emergencies
Deal with conflict in an appropriate and professional manner when required
Write up incidents to the standard expected by Management
Carry out ID checks
Remain vigilant to Health and Safety risks
Work on own initiative
Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members

Who We Are:
Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK. Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.

With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: To lead our sector by what we believe in, not our market share.

Why Work for Us?

At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.

At Ward, we believe in investing in our people. Whether youre starting your career in security or ready to take your next step, well support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.

Your wellbeing matters. Were committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. Were passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.