Why This Role Stands Out
This hybrid role offers a fantastic opportunity to lead and grow within a reputable education technology company, where you'll drive critical support operations and mentor a team to optimize client satisfaction. You'll thrive here if you possess strong leadership skills, a passion for SaaS, and a desire to continuously develop your expertise in a collaborative environment. Apply today to make a significant impact!
Quick Overview
Job Description
Janison Education Group is seeking an experienced Application Support Team Leader to drive the support function for SaaS products in Australia. You will mentor staff, ensure SLA compliance, triage incidents, and collaborate with Level 3 for complex issues.
This role emphasizes knowledge growth, reporting, and rollout of training to optimize client satisfaction and product understanding. Strong leadership and SaaS experience are essential.
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