Configuration/Help Desk Analyst

Job ID: NC-812178

Hybrid/Local Configuration/Help Desk Analyst with PATH NC application, NCID, MFA experience

Location: Raleigh, NC (NCDHHS-NCFAST)
Duration: 12 Months

Skills:
Experience and knowledge of browser-based applications. Required 3 Years
Experience researching, analyzing and interpreting automated system problems. Required 5 Years
Experience working in an Application Support-based (not hardware) help desk environment. Required 1 Years
Broad knowledge of the PATH NC application and functionality. Desired 1 Years
Experience working with NC Identify Management (NCID) and MultiFactor Authentication (MFA). Desired 1 Years

Description:
Configuration Analyst supports NCID provisioning, MFA enrollment, PATH NC access, troubleshooting, and reporting. Works with state and county admins via ServiceNow; requires strong analysis and clear communication skills. Experience 36-60 months.

The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC. This position will assist users with understanding multifaction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with state and county systems administrators via the Service Now (SNOW) ticketing system. In addition, this position will assist with granting access to users so they can export reports from PATH NC. Skills Ability to research, analyze and interpret automated system issues Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.