Help Desk Analyst

Description
We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support.

Responsibilities

Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner. Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project. Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system. Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.

Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting. Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage. Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail. Requirements
Previous experience in IT help desk, technical support, or service desk environments.

Familiarity with Active Directory and Microsoft Windows 10 in a support capacity. Working knowledge of basic troubleshooting techniques for hardware, software, and user access issues. Experience using a ticketing system to track incidents, service requests, and resolutions. Strong written documentation skills with careful attention to accuracy and detail. Effective verbal and written communication skills in a customer support or call center setting. Ability to manage multiple tasks efficiently while maintaining consistent service quality. Technology Doesn't Change the World, People Do.

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