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Service Desk Analyst

Irvine Technology Corporation (ITC)Los Angeles, CA🇺🇸United States

Quick overview

Salary$70k - $75k/yr
SeniorityMid Senior
Work modeOn Site
LocationLos Angeles, CA, United States
Microsoft OfficeCall CenterHelp DeskTechnical SupportTicketing SystemsMicrosoft TeamsZoom

Job description

Service Desk Analyst



Our client is seeking a Service Desk Analyst to provide frontline technical support in a fast-paced, customer-focused environment. This role is ideal for someone who enjoys troubleshooting technical issues, assisting end users, and delivering exceptional service. The ideal candidate is a strong communicator who can manage inbound support calls, resolve technical issues efficiently, and take ownership of support requests from start to finish.




As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .






  • Job Type: Direct Hire (Contract to Hire preferred)








  • Location: Los Angeles, CA or Orange County, CA (100% Onsite)








  • Compensation: This job is expected to pay about $70,000-$75,000 annually.








  • No Visa Sponsorship Available for this role






What You'll Do:






  • Provide frontline technical support to end users through inbound phone calls, ticketing systems, and other communication channels.








  • Troubleshoot Windows, Microsoft 365, hardware, software, printers, mobile devices, and user access issues.








  • Manage incoming support calls while maintainingaccurate ticket documentation, prioritizing incidents, and ensuring timely resolution.








  • Set up and troubleshoot audio/visual equipment and conferencing technologies, including Microsoft Teams, Zoom, and meeting room systems.








  • Collaborate with IT teams, escalate complex issues when necessary, and maintain clear communication and follow-up with users.






What Gets You the Job:






  • 2+ years of Help Desk, Service Desk, or technical support experience, including experience in a high-volume phone support or call center environment.





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