ServiceNow Administrator

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

Hi,

This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.

Position: ServiceNow Administrator

Work Location: Plano, TX (Onsite)

Duration: Long Term Contract

Job Description:

The role involves monitoring and handling incidents, performing first-level analysis and troubleshooting, resolving incidents based on provided solution sheets, and coordinating with DevOps Developer teams and interface providers when escalation is required. The ServiceNow Administrator serves as a single point of contact for end users to raise queries, incidents, and requests.

Key Responsibilities:

• Monitor tickets, manage escalations, and perform ticket reporting using the standard functionality of the ticketing tool.
• Perform first analysis of incoming incidents.
• Qualify and pre-clarify incidents by understanding user requirements.
• Analyze incidents to determine whether they fall within the provider service scope.
• Categorize, prioritize, and complete missing information related to incidents.
• Route incidents to the responsible resolver group and establish transparency with the DevOps Developer team.
• Resolve support and admin-related incidents based on solution sheets provided by the DevOps Developer team.
• Explain complex incident resolutions in a user-friendly manner.
• Generate and transfer incidents to the next escalation level when required.

Required Skills:

• Minimum 5+ years of experience working in a ServiceNow ITSM environment.
• Good understanding of ITSM processes, including: Incident Management, Problem Management, Knowledge Management.
• Strong analytical and troubleshooting skills.
• Ability to explain complex solutions in a user-friendly manner.

Certifications & Training:

• ServiceNow Fundamentals.
• ServiceNow Certified System Administrator (CSA).

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com

Regards,

Vinod P V | Sensiple Inc.,

vinod dot pv at sensiple dot com

7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.