Production Support/Application support Specialist

Immediate need for a talented Production Support/Application support Specialist. This is a 24+months contract opportunity with long-term potential and is located in Jersey City NJ(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-29040
Pay Range: $65 - $70/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Provide first and second line support for prime brokerage applications focusing on client reporting and dynamic pricing environment.
• Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time.
• Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution of complex issues
• Perform root cause analysis and propose tactical and strategic solution for recurring production incidents
• Support deployments and releases, resiliency and disaster recovery exercises ensuring smooth integration
• Work with business stakeholders to understand service impact and prioritize resolution efforts
• Manage, document and communicate outages to senior business and technology stakeholders as well as follow ups to eliminate repeat occurrences.
• Drive Process Improvements and plant automation. Develop and deliver automation strategy.

Key Requirements and Technology Experience:

• Must have skills: “Application Support" OR “Production Support”, "Monitoring", "Trading" OR “Front office”.
• 3+ years of experience in production support, with a focus on financial services (Prime Brokerage experience preferred)
• Evidence of building strong relationships with both development and business partners.
• Evidence of a strong risk culture.
• ITIL Service Operations – Incident, Problem, Service Request Management Alert Management/ Monitoring 
• Evidence of driving a culture of continuous service improvement.
• Hands on technical and analytical ability to solve complex issues. 
• Excellent communication skills and able to effectively communicate to senior management and LOB partners.
• Experience with monitoring tools such as Splunk, ITRS Geneos, Dynatrace
• Ability to work in a high pressure, time-sensitive environment
• Scripting in Python 3 / Shell Scripting 
• Job scheduling / Batch Management 
• Good knowledge of the Prime Brokerage business
• Familiarity with SRE (Site Reliability Engineering) principles
• Experience with DevOps practices and automation tools, with a focus on developing and running automation strategies to improve operational efficiency

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .