Head (Senior Manager) - Industrial Relations

About the Team

You will join the Security & Investigations team within Fulfilment & Experience (F&E) at Meesho. F&E is the operational and technological backbone powering India's cost-efficient, reliable and scalable e-commerce network, serving 100M+ monthly active users. From enabling Valmo's distributed logistics network to building scalable fulfilment and experience platforms, F&E operates at the intersection of technology, operations and network innovation.

Within F&E, the Security & Investigations team safeguards the integrity and resilience of this network. The team investigates shipment loss, pilferage, fraud and misconduct, oversees physical security across operating sites, and coordinates with law enforcement and other stakeholders where required. Working closely with Operations, HR, Legal and logistics partners, the team helps keep the network secure, compliant and resilient.

About the Role

Valmo's operating network is powered by a large and diverse workforce spanning sort centres, hubs and last-mile operations. A significant portion of this workforce is engaged through logistics partners and other workforce arrangements, creating a complex industrial-relations environment across multiple locations and states.

As Head – Industrial Relations, you will own the Industrial Relations (IR) charter for the operating network, within the Security & Investigations function, and work closely with HR, Legal, Operations and partner leadership. Your mandate will be to build a stable, compliant and scalable workforce-relations framework that prevents avoidable disputes, enables fair and timely resolution of workforce issues, and provides strong governance when matters escalate.

The role combines strategic IR leadership with significant field engagement. You will build early-warning mechanisms, manage worker and union relationships, oversee dispute and disciplinary processes, strengthen partner workforce compliance, engage with labour authorities, and create playbooks and governance mechanisms that can scale with the network.