Executive Assistant to the President & COO

The Opportunity  

Social Finance is currently seeking an experienced Executive Assistant to provide direct support to our President & COO and typically one or more members of our Leadership Team. This opportunity is ideal for a mission-driven, highly organized professional who thrives in fast-paced environments and is passionate about using their strategic and operational skills to support leadership in the social impact space.  

Responsibilities   

• Proactively manage executives’ complex and often evolving calendars by identifying and addressing scheduling conflicts, ensuring a balanced cadence to each day and week, allowing for buffer time to prepare for and debrief meetings; ensuring ad hoc meetings are properly prioritized against recurring ones  

• Provide confidential support for the President & COO’s email inbox, including flagging urgent messages, organizing lower‑priority correspondence, and preparing draft responses as needed 

• Complete all administrative work on behalf of the executives, including monthly expense reports; research and book travel itineraries; be on call to handle last-minute changes in travel and schedule as necessary 

• Support the President & COO in all aspects of Client Relationship Management (CRM) including tracking of contacts, recurring meeting planning, and attending meetings as necessary 

• Support executives with basic tech troubleshooting and partner with IT to address and resolve higher‑level technical issues 

• As part of the overall administrative team, provide back-up support for fellow administrative staff (e.g., staff reception occasionally, provide interim calendar management for executives); provide additional general support as needed (e.g., managing team-wide calendar of recurring management meetings and events, supporting office management, planning team-wide events and lunches, providing basic tech support) 

• As appropriate, identify additional area(s) of focus based on desired professional growth and organizational need (e.g., Knowledge Management, firm-wide Client Relationship Management, Office Management) 

Qualifications  

Social Finance is seeking a dynamic individual with strong interpersonal and problem-solving skills. Qualifications and requirements include:   

• 5+ years of professional experience, at least 3+ years as an Executive Assistant to one or more senior-level executives 

• Bachelor’s degree OR equivalent experience providing direct support to an executive 

• Demonstrated ability to prioritize tasks and manage and meet deadlines in a fast-paced environment; to work independently; to stay organized and poised under pressure  

• Exceptional attention to detail across all communications and deliverables maintained across a dynamic portfolio of responsibilities 

• Willingness and eagerness to learn about and engage deeply with a complex business and extensive set of professional relationships 

• Experience planning and coordinating events, including logistics, vendor management, attendee communications, and onsite support 

• Excellent written and oral communication skills 

• Proficiency with Microsoft Office, Outlook, SharePoint, and Teams; familiarity with CRM systems a plus   

• Highest commitment to ethics, integrity, and confidentiality – proven experience holding confidential information for an executive 

• Ability to anticipate and proactively address the needs of others  

• Flexibility in the face of a fast-paced organization whose administrative support needs may change over time 

• Ability to maintain a consistent and reliable in‑person presence in the Boston office at a minimum of 2-3 days per week 

• Flexibility and willingness to be present in the Boston office on a regular and occasionally ad hoc basis, consistent with the expectations we set for all our administrative professionals 

• Commitment to enhancing a team culture of inclusion, belonging and equity 

• Experience in or with the systems we seek to impact a plus  

Benefits 

At Social Finance, we strive to deliver a benefits program that will enhance our overall value proposition to employees. Our current benefit offerings include:  

• Comprehensive health care coverage: medical, dental and vision insurance; flexible spending accounts; Employee Healthy Actions programs and more 
• Retirement savings plan with employer contribution  
• Short-term, long-term and life insurance policies  
• Commuter benefits and cell phone reimbursements  
• Hybrid work model (in-office 2-3 days per week and on an ad hoc basis as needed) 
• Dedicated budgets for team building and employee recognition  
• Annual budget for external professional development opportunities  
• Mentorship and onboarding programs  
• Collaborative and energizing workspace in downtown Boston, MA  
• Paid vacation and paid holidays (with 12/24-1/1 off every year)  
• Paid parental leave  
• A truly stellar team of high performing, values-driven and fun (!) professionals 

Salary 

Social Finance uses a lockstep compensation model for purposes of equity and transparency - we strive for everyone coming in at a given level to be paid equitably. For this position, the starting base salary is $98,000, however, during the interview process, we will take into account a candidate's full work experience and may adjust the job title, and commensurate starting salary, as appropriate. At this level, employees typically receive a $2,500 salary increase annually and are eligible to participate in our firmwide annual bonus program. Bonuses are typically between 5-10%, though bonuses are not guaranteed and are dependent on both organizational and individual performance.