Experience Lead (UX/CX Strategy)

Hiring: Experience Lead (UX/CX Strategy) Pan India Onsite

We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

Experience: 8-10 Years

Location: Pan India

Work Mode: Onsite

Salary: Best in the Market

Must-Have Skills

• Experience Strategy & Design Leadership
• Customer Journey Mapping & Service Blueprinting
• Sitecore XM Cloud / Sitecore AI
• Sitecore CDP & Personalize
• Sitecore Experience Edge
• Dynamics 365
• Azure Services
• Omnichannel Experience Design
• Accessibility & Personalization
• CRM & CMS Capabilities

Key Responsibilities

• Define personas, customer journeys, and service principles.
• Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.
• Lead customer research and translate insights into experience strategies.
• Govern design quality across implementation teams.
• Drive personalization strategies using Sitecore CDP and Experience Edge.
• Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

What We're Looking For

• Strong executive stakeholder management.
• Workshop facilitation and strategic storytelling skills.
• Experience leading cross-functional teams.
• Data-driven decision-making with analytics-informed design.

Interested candidates can share their updated resume through DM or mail.