Why This Role Stands Out
This Senior AI Architect role at Zendesk offers an exciting opportunity to shape the future of autonomous customer service, working with cutting-edge multi-agent systems and driving significant impact. You'll thrive here if you're a hands-on AI/ML developer passionate about reinforcement learning and building scalable, intelligent systems, with the added benefit of a hybrid work model for enhanced flexibility. Don't miss the chance to contribute to a leading AI platform and advance your career in a dynamic environment.
Quick Overview
Job Description
Zendesk, Inc. is advancing a cutting-edge AI platform that enables autonomous customer-service agents to perceive, reason, and act across production workflows.
You will design and implement memory-augmented, multi-agent systems that plan, dispatch tools, and learn from real-world data while ensuring safe, scalable deployment. The role emphasizes hands-on ML/AI development, RL-driven improvements, and integration with production APIs to continuously improve ticket resolution with minimal human
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