Level 3 SME

Support critical Defence applications and platforms, delivering Level 3 technical expertise across complex ICT environments.

Company Description

Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, data, software engineering, DevSecOps, platform engineering, and digital transformation programs.

We partner with major organisations to build high-performing technology teams and deliver innovative technology solutions that improve scalability, reliability, performance, and customer experience.

The Role

We are seeking an experienced Level 3 SME (ASUP 5 / TECH 5) to join a high-performing team supporting critical applications and ICT services within a secure government environment. The role is based in Canberra and supports mission-critical systems operating within highly secure Defence environments.

This position is ideal for a versatile technical professional who enjoys troubleshooting complex issues, working across a broad technology stack, and contributing to the reliability, performance, and continuous improvement of enterprise platforms and services.

As a trusted technical specialist, you will play a key role in supporting both commercial off-the-shelf (COTS) and bespoke applications while partnering with stakeholders to deliver excellent operational outcomes.

Key Responsibilities

• Provide Level 3 support and sustainment across a diverse portfolio of applications and platforms.
• Perform systems administration, application support, troubleshooting, and operational support activities.
• Investigate and resolve complex issues spanning applications, infrastructure, integrations, and supporting services.
• Support incident, problem, change, risk, and security management processes.
• Engage with technical and business stakeholders to deliver reliable service outcomes.
• Identify opportunities for automation, service improvement, innovation, and operational efficiency.
• Contribute to cloud optimisation and workload migration initiatives where appropriate.

What You'll Need

• Demonstrated experience in application support, systems administration, or application sustainment within enterprise or government environments.
• Strong troubleshooting and analytical skills across complex technology environments.
• Experience across several of the following technologies:
  • Windows Server
  • Red Hat Enterprise Linux (RHEL)
  • SharePoint (On-Premises)
  • Java, .NET, and C#
  • SQL and Cassandra Database Administration
  • Blue Prism
  • IIS (Internet Information Services)
  • Apache HTTP Server
  • Apache Tomcat
  • Tableau
  • Enterprise middleware and integration platforms
• Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.

Desirable Skills

• Experience supporting Defence, National Security, or other secure government environments.
• Experience supporting large-scale enterprise and mission-critical applications.
• Exposure to cloud transformation, automation, and modernisation initiatives.
• Current NV1 or NV2 Security Clearance.

Security Requirements

• Current NV1 Security Clearance as a minimum.
• NV2 Security Clearance highly regarded.

Why Join Us?

• Support critical Defence and national security platforms.
• Work across a diverse and modern technology stack.
• Join a collaborative team of highly skilled technical professionals.
• Contribute to the ongoing evolution of secure ICT services and enterprise applications.
• Gain exposure to cloud optimisation, automation, and modernisation initiatives within one of Australia's most secure technology environments.