Service Design & Assurance Specialist

Service Design & Assurance Specialist

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Macquarie Park, NSW, AU, 2113

Job reference number: 112313

Employment type: Permanent Full-Time

Salary range: $141678.0-$158677.0

You can be part of the team that enables significant service improvements for our people.

You're passionate about building high-performance technology solutions. From collaborating across disciplines to creating refined experiences, you'll be instrumental in shaping the technological landscape and driving digital transformation.

In this role, you'll:

• Shape service design and assurance practices that improve the quality, reliability and compliance of technology services.
• Work with operational teams to assess service processes, identify risks and develop practical solutions.
• Coordinate assurance reviews and track controls, actions and service improvements through to completion.
• Translate assurance findings and operational information into meaningful insights for stakeholders and decision-makers.
• Promote consistent, customer-focused ways of working across technology operations while responding to changing priorities

The team also comes together in person for activities such as branch all-in days, training sessions, planning workshops and collaborative work.

• Relevant qualifications or equivalent experience in service design, service management, technology operations, governance or assurance.
• Practical experience in service design, service assurance, IT service management or a comparable technology environment.
• Understanding of assurance, governance, risk and compliance principles and controls.
• Experience contributing to process improvements that enhance service quality, efficiency or operational performance.
• Strong collaboration, communication and analytical skills, with the ability to engage diverse stakeholders and develop evidence-based recommendations.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.