Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Swansea, Massachusetts, United States
Consultative SellingCross-sellingUpselling
Job Description
Join Boscov's Department Store as a full-time Commission Sales Associate in our Furniture & Bedding department. In this customer-focused role, you'll provide knowledgeable, friendly service while guiding shoppers through high-ticket purchases. You'll learn our extensive product lines, financing options, and promotions, then use consultative selling to meet customer needs and maximize earnings. As part of a family-owned retailer, you'll enjoy a stable environment, opportunities to grow, and a culture that values integrity, teamwork, and long-term careers in the communities we serve.
Responsibilities
- Drive furniture and bedding sales through consultative, commission-based selling
- Greet customers, assess needs, and recommend appropriate products and protection plans
- Maintain up-to-date knowledge of product features, pricing, promotions, and financing options
- Create attractive merchandise presentations and ensure sales floor cleanliness and organization
- Process sales transactions accurately using POS systems and handle customer inquiries
- Meet or exceed individual and department sales goals and key performance metrics
- Build repeat business through follow-up, relationship-building, and exceptional service
- Coordinate with inventory and operations teams to ensure product availability and timely delivery
- Resolve basic customer issues and escalate complex concerns when needed
- Support store events, promotions, and other duties as assigned by management
Required Skills
- Retail sales
- Furniture product knowledge
- Bedding and mattress product knowledge
- Point-of-sale (POS) systems
- Customer relationship management
- Merchandising and display
- Cash handling and reconciliation
- Upselling and cross-selling
- Basic math for pricing and financing
- Conflict resolution
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