Remote Scrum Master

Remote

Scrum Masters (technical, Transformation, Release, and Product)

12 Months

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Our client is launching a multi-year technology transformation initiative focused on modernizing technology platforms, accelerating Agile delivery, and improving the overall member experience. As part of this strategic investment, we are seeking an experienced Transformation Scrum Master to lead Agile delivery efforts supporting enterprise-wide transformation initiatives, including Contact Center AI and cross-product modernization programs.

Must Haves

• 7+ years of Scrum Master experience.
• Minimum 3 years working within a SAFe Agile environment.
• Proven experience leading large-scale technology and business transformation initiatives.
• Experience supporting Contact Center modernization initiatives.
• Exposure to AI or Contact Center AI implementations.
• Change Management experience.
• Strong understanding of Agile delivery metrics and continuous improvement practices.

Nice to Haves

• Healthcare or health insurance industry experience.
• Portfolio coordination or Program Management experience.
• Agile certifications (CSM, SAFe Scrum Master, SAFe Advanced Scrum Master, SPC, etc.).
• Experience with Jira, Azure DevOps, or similar Agile management tools.