Team Lead - Fraud Operations

Job Title: Team Lead - Transaction Monitoring (Fraud Operations)

Location: Hyderabad (Work from Office)

Shift: US Shift / Rotational

Experience: 6-10 Years

About the Role

We are hiring a Team Lead - Transaction Monitoring (TM) to lead high-complexity Fraud & Financial Crime Compliance (FCC) operations for a US-based Banking & Financial Services client.

This role requires strong expertise in Fraud Operations, Transaction Monitoring, and stakeholder management, along with the ability to lead teams, manage client expectations, and drive operational excellence.

Key Responsibilities

• Lead and manage a team handling Transaction Monitoring & Fraud Operations
• Ensure adherence to client SLAs, regulatory requirements, and internal controls
• Act as the primary offshore point of contact for client communication
• Manage client expectations, escalations, and governance calls
• Monitor operational risks and implement mitigation strategies
• Drive performance management through goal setting, feedback, and coaching
• Collaborate with Quality, Training, Compliance, and Technology teams
• Identify skill gaps and support capability development within the team
• Drive continuous improvement initiatives and process enhancements
• Analyze errors and implement corrective and preventive actions (CAPA)
• Support audits, regulatory assessments, and compliance reviews

Key Requirements

• 6-10 years of experience in Banking / Financial Crime / Fraud Operations
• Minimum 3+ years of experience as a Team Leader / People Manager
• Strong expertise in Transaction Monitoring & Fraud Management (FCC)
• Experience working with US Banking / Financial Services clients
• Strong stakeholder management and client-facing experience
• Ability to manage high-pressure, high-volume operational environments

Education

• Graduate / Postgraduate in any discipline

Work Environment

• Work from Office - Hyderabad
• US Night Shift / Rotational shifts
• 5 days working

Why This Role

• Opportunity to work with a global BFSI client
• Lead high-impact Fraud & Compliance operations
• Exposure to complex, large-scale transaction monitoring environments
• Strong career growth in Financial Crime Compliance (FCC) domain