Account Director

Account Director | Durham, United Kingdom | Hybrid We are hiring for a leading global customer experience innovator, renowned for its commitment to operational excellence and client success. This company is seeking a driven professional to join its Client Services team and play a key role in fostering strong client relationships and driving continuous improvement. The Role • Serve as the senior day-to-day client contact, ensuring satisfaction and effective communication. • Drive continuous improvement initiatives in partnership with internal teams. • Manage financial forecasting, budget tracking, and gross margin commitments. • Oversee the delivery of governance communications and business reviews. • Identify and pursue farming and growth opportunities within existing client accounts. • Ensure contractual commitments and deliverables are met. What You'll Need • Proven experience in client services, account management, operations, or outsourcing. • Demonstrated success in managing client expectations and delivering performance improvements. • Experience with financial forecasting, invoicing, and budget vs. actual tracking. • Strong understanding of client relationship management and value creation. • Ability to manage client requirements, influence stakeholders, and negotiate effectively. • Excellent interpersonal, communication, and problem-solving skills. What's On Offer • Opportunity to work with a globally recognised leader in customer experience. • Collaborative and supportive team environment. • Potential for career progression and professional development. • A hybrid work model offering flexibility. Apply via Haystack today!