EUC Engineer Desktop Support

XPT Software Australia Pty Ltd Contract

Melbourne, Australia Posted on 11/03/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

• Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
• Supporting complex real-time monitoring environments.
• Part of end-to-end IT support team which also managed projects
• Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMCRemedy, QuickBooks, MSProjets, Service Now
• Nice to Have Skills:
• Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
• Incident handling (P1/P2 issues) and Proxy clustering and Slowbrowsing issues, URL filtering (block/allow websites)
• Coordinate with Customers' vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
• Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
• Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers using proxy network
• Loading/Reloading of PCs with Customer standard image fordeployment.
• operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites
• Detailed Job Description
• ITprofessional with over 10 + years of hands-on expertise in infrastructure,end-user support, and across enterprise environments with Install / Move /Add / Changes and co-ordination with respective OEMs and/or Customerfacilities group for Network/Standalone Printers / Scanners / MFPs / Plotters/ Label Printers etc.
• Onsite operationalsupport of voice end points (e.g., Physical hard phones on desk running over
• Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
• Coordinate with Customers' vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
• Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
• Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers
• Loading/Reloading of PCs with Customer standard image fordeployment.
• End-to-end stewardship/ownership of Incidents escalated toCustomer's support groups to incident resolution
• Coordination with Customer's support teams for execution ofmaintenance, upgrades, enhancements, or changes
• operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites